Masters Property is committed to providing a professional service to all clients and customers. When something goes wrong, we need you to tell us about it. This will help us improve our standards.

If you have a complaint, please put it in writing including as much detail as possible.

Please send your complaint to:

Julie Masters
Masters Saddles Ltd / Masters Property
Email: info@masters-property.co.uk

We will acknowledge receipt of your complaint within 3 working days and aim to provide a full written response within 15 working days.

If you are not satisfied with our response, you may refer the matter to our redress scheme:

Property Redress Scheme
Premiere House
1st Floor
Elstree Way
Borehamwood
WD6 1JH

Website: www.theprs.co.uk