Who we are
Our website address is: https://masterssaddles.co.uk.
Additional privacy information for orders, saddle fitting and commission sales
Online orders and purchases
When you purchase products through our website, we collect personal information including your name, billing address, shipping address, email address, telephone number, and order details. This information is used to process and deliver your order, provide customer support, and comply with legal and accounting obligations.
Saddle fitting appointments
When booking saddle fitting appointments or contacting us regarding equestrian services, we may collect information necessary to provide safe and professional advice. This may include rider details, horse information, location details, and appointment history. This information is used solely for providing professional services and maintaining accurate records.
Commission and client-owned saddles
If you choose to sell a saddle through Masters Saddles Ltd, we may collect contact details, payment information, and details relating to the saddle being sold. This information is used to administer commission sales, communicate with sellers, and meet legal and financial record-keeping requirements.
Payments and third-party processors
Payments made through our website are processed securely via third-party payment providers. We do not store full payment card details on our website. Payment providers may process personal data in accordance with their own privacy policies
Data retention
We retain order and appointment information only for as long as necessary to fulfil our services and comply with UK legal, tax, and accounting obligations.
Your rights
You may request access to, correction of, or deletion of your personal data where legally applicable. To make a request, please contact us using the details listed on this website.
Use of images and marketing material
By submitting photographs, videos, or media in connection with saddle sales or fitting services, the client grants Masters Saddles Ltd permission to use this material for the purpose of advertising, marketing, and promoting saddles or services. This may include use on our website, social media platforms, and promotional materials.
We will not knowingly publish personal information alongside images without consent. If you wish for an image to be removed, please contact us and we will review the request where reasonably possible.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Masters Property
Masters Saddles Ltd also operates Masters Property, a specialist equestrian property service. Personal data submitted through property enquiries, property sourcing requests or contact forms may be collected and processed in accordance with this privacy policy.